Privacy Policy

01 Information We Collect

We may collect information that identifies, relates to, describes, or could reasonably be linked with you. The information collected depends on how you use the website and may include:

• Contact details, such as your name, email address, telephone number, mailing address, and preferred method of contact.
• Project and property information, such as a project address, service interests, property details, approximate budget, desired timeline, measurements, photographs, plans, design preferences, and messages you send to us.
• Quote and inquiry information submitted through contact forms, quote forms, email, telephone, or other communications.
• Designer Membership or tour inquiry information, including your business or studio name, professional interests, workspace needs, and preferred tour or contact details.
• Any other information you choose to provide.

Please do not submit sensitive personal information through general website forms unless we specifically request it and it is reasonably necessary for your inquiry.

02 Information Collected Automatically

When you use the website, certain technical and usage information may be collected automatically by us or by service providers acting on our behalf. This may include your IP address, browser and device type, operating system, referring page, pages viewed, links selected, approximate location derived from an IP address, and dates and times of visits.

This information may be collected through server logs, cookies, pixels, tags, local storage, and similar technologies. It generally helps us operate the website, understand performance and visitor activity, detect misuse, and improve our communications and services.

03 Cookies and Similar Technologies

Cookies are small files placed on a browser or device. We may use cookies and similar technologies that are necessary for website functionality, remember preferences, understand website traffic, measure marketing performance, or help deliver relevant communications and advertising.

We may use analytics, advertising, and similar technologies provided by third parties. The specific tools used on the website may change over time. Those providers may collect information under their own privacy notices.

You can usually control cookies through your browser settings and, where available, website consent controls. Blocking certain cookies may affect website functionality. Browser-based “Do Not Track” signals are not interpreted consistently across the industry, and the website may not respond to every such signal.

04 How We Use Information

We may use collected information to:

• Respond to questions, quote requests, consultation requests, tour requests, and Designer Membership inquiries.
• Evaluate project needs and communicate about products, materials, services, appointments, availability, and next steps.
• Provide, administer, personalize, and improve the website and our services.
• Send service-related messages and, where permitted, marketing communications.
• Measure website traffic, advertising effectiveness, and engagement.
• Maintain security, prevent fraud or misuse, troubleshoot technical issues, and protect our rights and property.
• Comply with applicable legal obligations and enforce our agreements.

05 How Information May Be Shared

We may share information as reasonably necessary with:

• Website hosts, form and email providers, analytics and marketing providers, information technology providers, professional advisers, and other vendors that support our operations.
• Contractors, installers, suppliers, manufacturers, design professionals, real estate professionals, and other project participants when appropriate to respond to or perform a requested service.
• Government authorities, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• A buyer, successor, adviser, or other relevant party in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.

We may also share information at your direction or with your consent, and may use or disclose aggregated or de-identified information where it cannot reasonably identify you.

06 Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business and project records, resolving disputes, enforcing agreements, meeting legal or accounting requirements, and protecting our business. Retention periods vary based on the type of information and the context in which it was collected.

07 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information in our possession. No website, transmission, or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.

08 Your Privacy Choices

You may unsubscribe from marketing emails by using the unsubscribe method included in the message or by contacting us. You may also adjust browser or device settings to limit cookies and similar technologies.

Depending on where you live and subject to applicable exceptions, you may have rights concerning your personal information, such as requesting access, correction, deletion, or a portable copy, or opting out of certain targeted advertising, sales, or profiling. To submit a request, contact us using the information below. We may need to verify your identity and authority before completing a request. If applicable law provides a right to appeal our response, you may do so by contacting us again and identifying the request as an appeal.

09 Third-Party Links

The website may link to websites or services operated by third parties. We do not control their privacy or security practices. Please review the privacy notices of those third parties before providing information to them.

10 Children’s Privacy

The website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

11 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of the website after an update is subject to the revised policy.